Terms of service

Current as at September 2026, pending legal review.

Introduction

Welcome to Komplete Fitness (ABN 63 846 607 022) (“we”, “us”, or “our”). These Terms of Service govern your commercial relationship with us, whether you are training one-to-one in person in Sippy Downs, Queensland, participating in small group sessions, receiving online programming, or using a hybrid model. By engaging our paid services, you agree to these terms.

The free consultation

We offer a free initial consultation to determine if our coaching is the right fit for your goals. This consultation is not a sale, does not create a binding coaching contract, and does not constitute fitness or medical advice. A formal coaching relationship only begins if and when you agree to a paid service following this call.

Delivery of services

Once you become a client, your programming, tracking, and ongoing online coaching will be delivered through the Komplete Fitness Coaching App, which runs on a third-party platform. By agreeing to these terms, you also agree to use it for the delivery of your program. In-person sessions take place at our designated Sippy Downs location or as otherwise agreed.

Payments and billing

• Fees: all fees will be clearly outlined and agreed upon prior to the commencement of any paid coaching.
• Billing cycle: payments are processed on a recurring basis as agreed — weekly or monthly — unless you are purchasing a standalone package.
• Refunds: subject to your rights under Australian Consumer Law, fees paid for coaching services and digital programming already rendered or delivered are non-refundable.

Cancellations and rescheduling

• In-person and live sessions: we require at least 24 hours’ notice for cancellations or rescheduling of any in-person or live virtual session. Sessions cancelled within 24 hours of the scheduled start time will be forfeited and charged in full.
• Lateness: if you are late to a scheduled session, the session will still end at the originally scheduled time, to respect the coach’s schedule and other clients.

What we expect of you

To get the most out of Komplete Fitness, we expect you to:

• Complete the required health screening accurately before commencing any physical activity.
• Communicate openly about any pain, discomfort, or changes in your health status.
• Engage with the Komplete Fitness Coaching App as required for your coaching tier.
• Understand that results require consistency. We provide the coaching; you must do the work.

Termination

• By you: you may terminate online or hybrid coaching services by providing a minimum of 14 days’ written notice.
• By us: we reserve the right to terminate the coaching relationship immediately if you breach these terms, behave inappropriately, or if we determine that your health or fitness needs fall outside our scope of practice.

Limitation of liability

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy implied or imposed by the Australian Consumer Law which cannot lawfully be excluded.

To the maximum extent permitted by law, Komplete Fitness and its coaches will not be liable for any indirect, incidental, or consequential damages, or for any physical injury or harm resulting from your failure to follow instructions, your failure to disclose medical conditions, or the inherent risks associated with physical training as outlined in our health disclaimer.

Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.